The shipment is only available to the addresses of peninsular Spain, Canary Islands, Balearic Islands, Ceuta and Melilla.
At all times the User will be informed by e-mail about the status of your order and when it leaves our warehouse.
On! Credule only sends its products to: Peninsular Spain and the Balearic Islands. It will not be possible to carry out the purchase process through the Website to destinations other than those indicated.
For international shipments and to the Canary Islands, Ceuta and Melilla contact via e-mail to firstname.lastname@example.org.
The purchase of products on the Website is subject to payment of shipping costs, at the expense of the buyer.
On! Credule can not be held responsible for the delay in the delivery of orders for reasons not directly attributable to On! Credule, fortuitous cases or force majeure.
The delivery of orders will be made at the delivery address freely designated by the User. On! Credule will not assume any responsibility when the delivery of the product does not occur as a result of the inaccuracy or falsity of the data provided by the User for this purpose, as well as in the event that the delivery can not be made for reasons beyond On! Credulate, such as the absence of the recipient at the delivery address.
In case of absence of the recipient and whenever possible, a pass note with the necessary information will be left to arrange a new delivery at the address of the recipient or the necessary indications so that he / she will pick up the product at a certain place. The user is advised to correctly enter their mobile phone in order to receive notices of their sending by SMS as well as for possible telephone contact by the carrier. In any case, after 15 days from the last delivery attempt without the order having been able to be delivered, it will be returned to the origin, proceeding to terminate the contract.
State of the products
It is mandatory for the buyer to comply with the inspection of the products delivered by the transport company, reporting on the delivery note or delivery agreement of any anomaly detected - lack of packages, broken packages, open packages, missing delivery note, etc ...
In addition, the commercial department of On! Credulce of the incident passed 12 hours after the delivery of the products. On! Credule will not be responsible for any type of replacement without due compliance sine qua non of these conditions. LOOK BELOW BOTTOM ABOUT THE GUIDELINES TO FOLLOW IN INCIDENTS IN THE TRANSPORTATION.
Valid and with sufficient power the signature stamped in any product delivery agreement, as long as the products are accepted and not rejected within the period specified above.
The products, given that they respond to determined and known quality in the commercial traffic, will be understood as accepted by the buyer as regards quantities and qualities, if within a period of 24 hours, counting from the delivery, they do not manifest expressly what contrary.
This clause is mandatory and On! Credule will not admit; any claim on quantity or quality after said period, except those specified in the "Returns" section, nor shall it be obliged to do so.
On! Credule guarantees the quality and good condition of the products it serves. In case of manufacturing defects or hidden defects not detected by our quality control department, the obligation of On! Credule is limited to the conditions stipulated in the "Returns" section and to the substitution of the products subject to the exclusivity of our collections, prioritizing said substitution by identical ones and in their absence by others of identical characteristics, always agreeing on the substitution with the client.
Actual shipping costs will be detailed throughout the purchase process and the buyer will be able to review these costs before finalizing their purchase.
The detailed shipping costs include, in addition to the transport of the products, basic insurance as well as VAT.
GUIDELINES TO FOLLOW IN TRANSPORT INCIDENTS
One of the objectives of On! Credule has always been to provide a greater service to all its customers, both for the products and the treatment offered and above all we are interested in the degree of customer satisfaction with the service provided.
It is important that when the packages are received, the following points are taken into account:
1. Confirm that the number of packages you receive matches that indicated by the agency or transport.
2. Check that the packages that you deliver correspond to you.
3. Check that the packages you receive are in perfect condition.
4. If you notice any anomaly in the package delivered to you, you must write it down on the paper of the agency, or do not accept the package leaving a record in the agreement.
5. If you can NOT check it, please state in the receipt that you sign the text "PENDING TO REVIEW" reserving the right to claim within 1 day (24 hours) except for visible / obvious damages at the time of receipt .
The sheet of the agency that you sign is the receipt of everything. If the package has a blow and they have not left it written down, the agency is NOT responsible. On! Credule will do everything it can to solve it whenever and wherever possible.
Any incident that you have, communicate it in time, because On! Credule, only has 12 hours to be able to make the claim of the delivery that has been signed as correct, not being so, after this stipulated period, we can not make such a claim.
HOW DOES IT PROCEED On! Credule?
At the moment that there has been an incident with the transport, we must immediately notify the e-mail email@example.com giving us the most necessary information, to be able to solve it.
At the moment the agency verifies the incidence, On! Credule will proceed to send you the goods again without charge according to the stipulated conditions.