The following conditions related to returns of our products do not apply in the case of exercise of the right of withdrawal.
Right of withdrawal.
The buyer will have a period of seven calendar days after receipt of the Product to exercise his right of withdrawal without having to justify reasons or have any sanction.
In accordance with article 102.d) of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
The buyer must state his intention to desist within the indicated period and must return the product. For this, the User may send an email to the address email@example.com including his name and address, as well as the number of his order. You can also contact by telephone in order to expedite the return process of the corresponding amounts.
On! Credule will reimburse the sums paid by the User without withholding expenses. However, the cost of returning the product will be charged to the User.
Received the products on which the withdrawal rests and verified its correct state, On! Credule will return to the User the sums paid within a maximum period of 10 calendar days. Products that do not retain their original packaging may suffer a depreciation.
The User must follow the claim deadlines indicated in the Shipping Conditions section, by sending an email to firstname.lastname@example.org.
The return costs will always be charged to the User as long as the circumstances that motivate this return are not attributable to On! Credulate and so agreed in the contact made reason for the claim.
For the return of products the User will use the same method of transport with which On! Credule sends you the order object of the return, with the exception that the User decides to do it directly on our commercial surface of Anglesola (Lleida), logically avoiding any transport costs.
In the case of receiving the product visibly damaged during the transport process (it is recommended to follow the guidelines indicated in the Shipping Conditions and meet the claim deadlines) or an error of sending by On! Credulate and that the product does not correspond to the one requested or has arrived with any type of defect or defect, the User may proceed to return it without any transport cost.
The product must be returned in perfect condition (for shipping errors) and in the same conditions in which the User received it (in case of products visibly damaged by a bad handling in the transport process) and in its original packaging.
If the article is reviewed by our employees, we consider that the requirements for the return of the item have been met, we will proceed to return the User the full amount of the purchase within a maximum period of 30 days from the date on which the return is made and with the same payment method with which the User made the purchase.
You can also proceed to the replacement of the product reason for the return as long as it is agreed with the user and he so wishes (assuming On! Credule the cost of transport always in the case or the cases in which the reason for the return is attributable to On! Credule according to the stipulated conditions). We warn that the substitution of the products is subject to the exclusivity of our collections, prioritizing said substitution by identical ones and, failing that, by others of identical characteristics always agreeing on the substitution with the client.
If the conditions set for the return are not met and On! Credule does not accept it, the customer service will contact the User anyway, to communicate the reasons for non-acceptance and for the User to communicate to On! Credulate where to return the order. In this case, the shipping costs will be borne by the User.
If the User has any doubt about it, he can contact us through the contact form of this website.